Payment failed - urgent
Alex Rivera · TechStartup Inc
urgentemailbillingurgentSLA: in about 2 hours
Alex Rivera
Aug 22, 9:15 AMHi, my payment failed and I can't access my account. This is urgent as I have a presentation in 2 hours.
Sarah ChenInternal Note
Aug 22, 9:20 AMChecked Stripe - looks like card was declined due to insufficient funds. Customer has had successful payments before.
Sarah ChenAgent
Aug 22, 9:32 AMI'm looking into this right now. Can you confirm the last 4 digits of your card?
Alex Rivera
Aug 22, 10:30 AMIt's 4532. Please hurry!
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